Financial Consultant

Sapient Global Services; Quezon City; On-site; PHP 312,480; Full time

Benefits offered by this job

Paid financial account and compliance training

Clear career growth and promotion opportunities

Supportive and professional environment

Job summary

A leading BPO service provider in Metro Manila is hiring Customer Service Representatives for a Financial Account. You will assist customers with banking and financial inquiries, provide professional support, and ensure compliance with regulations. The role offers a competitive salary of up to 28K monthly plus incentives and opportunities for career growth. Candidates should have strong communication skills and be willing to work onsite with shifting schedules.

Qualifications

• High School or Senior High School Graduate (College level or graduate is a plus).
• Good English communication skills.
• Strong customer service, problem-solving, and numerical skills.
• Basic computer knowledge and multitasking ability.
• Willing to work onsite in Metro Manila.
• Amenable to shifting schedules.

Responsibilities

• Handle inbound customer inquiries related to banking, loans, credit cards, or financial services.
• Provide accurate information on account details, transactions, interest rates, and financial products.
• Resolve customer concerns efficiently and professionally.
• Document all interactions and transactions accurately in the system.
• Escalate complex or urgent issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction metrics.

Skills

Good English communication skills

Strong customer service skills

Problem-solving skills

Numerical skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School Graduate

Job description

Customer Service Representative – Financial Account

Metro Manila | Onsite

Telesys BPO

About Telesys BPO

Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Metro Manila and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us.

Job Description

We are hiring Customer Service Representatives for a Financial Account to assist customers with banking, loan, or financial service inquiries. You will provide accurate and professional support while ensuring compliance with financial regulations and company policies.

Key Responsibilities

• Handle inbound customer inquiries related to banking, loans, credit cards, or financial services via phone, chat, or email
• Provide accurate information on account details, transactions, interest rates, and financial products
• Resolve customer concerns efficiently and professionally
• Document all interactions and transactions accurately in the system
• Escalate complex or urgent issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics

Work Schedule & Training

• Shifting schedules, including nights, weekends, and holidays
• Full paid financial account and compliance training provided

What to expect

• Detail-oriented, compliance-driven environment
• Exposure to banking and financial processes

Requirements

• High School or Senior High School Graduate (College level or graduate is a plus)
• Good English communication skills
• Strong customer service, problem-solving, and numerical skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Metro Manila
• Amenable to shifting schedules

Why Work for Us?

At Telesys BPO, we value accuracy, compliance, and employee growth.

Compensation & Benefits

• UP TO 28K monthly basic plus incentives
• Paid financial account and compliance training
• Clear career growth and promotion opportunities

Workplace Culture

• Supportive and professional environment
• Continuous coaching and mentorship
• Employee engagement and recognition programs

Apply Now

Build a stable and rewarding career in financial services with Telesys BPO. Apply today and help customers navigate their banking and financial needs efficiently.