Call Center Representative ( Blended Account )

Big3 AR-Van's Garments Manufacturing Company; Pasig; In loco; PHP 201.000 - 290.000; Tempo pieno

Descrizione del lavoro

Big3 AR-Van's Garments Manufacturing Company is seeking a customer service representative to handle inbound and outbound calls, assisting customers with inquiries and complaints while maintaining detailed records. The role involves promoting products and services based on customer needs and collaborating with the team to meet performance targets.

The ideal candidate has a high school diploma, 0–2 years of experience, and a customer-focused mindset with strong communication and problem-solving

Competenze

• High School Diploma or equivalent required.
• 0–2 years experience preferred.
• Strong communication skills, problem-solving abilities, and a customer-focused mindset.
• Ability to handle multiple tasks in a fast-paced environment.
• Patience, empathy, and a positive attitude.

Mansioni

• Handle inbound and outbound calls while providing exceptional customer service.
• Assist customers with inquiries, complaints, and feedback, ensuring resolution and satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Promote products and services based on customer needs and preferences.
• Collaborate with team members to achieve performance targets and enhance customer experience.

Conoscenze

Strong communication skills

Problem-solving abilities

Customer-focused mindset

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Description

• Handle inbound and outbound calls while providing exceptional customer service.
• Assist customers with inquiries, complaints, and feedback, ensuring resolution and satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Promote products and services based on customer needs and preferences.
• Collaborate with team members to achieve performance targets and enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication skills, problem-solving abilities, and a customer-focused mindset
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment
• Qualities and Traits: Patience, empathy, and a positive attitude