Call Center Representative

Metacom Careers; Pasay; Presencial; PHP 279.000 - 502.000; Jornada completa

Descripción de la vacante

Metacom Careers in Pasay, Metro Manila, Philippines is seeking a customer service representative to handle inbound and outbound calls and deliver outstanding service. The role requires a Bachelor’s degree and 0–2 years of experience.

The ideal candidate will communicate clearly, multitask under pressure, and be willing to work weekends. Training opportunities and a positive attitude are encouraged in this dynamic team environment.

Formación

• Bachelor’s degree required.
• 0–2 years of experience preferred.
• Strong communication and interpersonal skills required.
• Willingness to work flexible hours including weekends.

Responsabilidades

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Conocimientos

Strong communication

Interpersonal skills

Multitasking

High-pressure handling

Educación

Bachelor’s degree in a relevant field

Descripción del empleo

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Description

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Requirements

• Educational Qualifications:Bachelor’s degree in a relevant field.
• Experience Level:0–2 years of experience preferred.
• Skills and Competencies:Strong communication and interpersonal skills.
• Skills and Competencies:Ability to multitask and handle high-pressure situations.
• Qualities and Traits:Positive attitude and a willingness to learn.
• Responsibilities and Duties:Ability to work flexible hours, including weekends.