Call Center Representative - Alorica Alabang - Work Onsite

Alorica Philippines; Muntinlupa; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary packages + incentives

Paid training

Paid vacation leave

Anniversary bonus

Annual performance increase

Job summary

A leading call center company in Muntinlupa is seeking a Call Center Representative to work onsite. The position offers competitive salary packages, incentives, and comprehensive training for candidates without prior BPO experience. Responsibilities include answering customer inquiries, resolving issues, processing transactions, and providing product support. The ideal candidates can be fresh graduates or vocational graduates, and benefits include paid training, vacation leave, and annual performance increases.

Qualifications

• No experience is required; training will be provided.
• Open to fresh graduates, senior high school graduates, college undergraduates, and vocational graduates.

Responsibilities

• Answering customer inquiries via phone, email, or chat.
• Resolving complaints and providing effective solutions.
• Processing orders, payments, and refunds.
• Assisting with product and service support.
• Maintaining accurate customer records.

Job description

Call Center Representative - Alorica Alabang - Work Onsite

We are seeking a Call Center Representative to work onsite in Muntinlupa. No experience is required, and this is a full-time position.

Job Description

The successful candidate will be responsible for answering customer inquiries via phone, email, or chat, resolving complaints, and providing effective solutions. Other responsibilities include processing orders, payments, and refunds, assisting with product and service support, maintaining accurate customer records, communicating clearly, and following company guidelines.

Key responsibilities include:

• Answering customer inquiries via phone, email, or chat
• Resolving complaints and providing effective solutions
• Processing orders, payments, and refunds
• Assisting with product and service support
• Maintaining accurate customer records
• Communicating clearly and following company guidelines
• Coordinating with other teams for issue resolution
• Meeting performance and quality metrics
• Gathering and relaying customer feedback

Requirements and Benefits

We offer a competitive salary package, incentives, and a range of benefits, including:

• Competitive salary packages + incentives
• No BPO experience needed - we will train you
• Open to fresh grads, SHS/HS grads, college undergrads, and vocational grads
• 20% night differential
• Paid training and incentives
• 13th month pay
• Vacation leave/personal time off - paid
• Anniversary bonus
• Annual performance increase
• Work onsite with a professional and supportive team

Working Location

The position is based in Alabang, Muntinlupa. Please be aware of potential fraud when applying for jobs, especially those that require working overseas.

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