Call Center Representative

Metacom Careers; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Metacom Careers in Metro Manila is looking for a Customer Service Associate to handle inbound and outbound calls, resolve inquiries, and deliver friendly, professional support to customers. You will build product knowledge, document conversations accurately, and contribute to high-quality service that reflects the company’s standards in a fast-paced contact center environment.

Ideal candidates have a Bachelor’s degree, 0–2 years of experience, strong communication and interpersonal skills, and a

Qualifications

• Bachelor’s degree in a relevant field.
• 0–2 years of experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations.
• Positive attitude and a willingness to learn.
• Ability to work flexible hours, including weekends.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Skills

Communication

Interpersonal skills

Multitasking

High-pressure handling

Positive attitude

Willingness to learn

Education

Bachelor’s degree

Job description

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Description

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document calls and customer interactions accurately in the system.
• Maintain a thorough knowledge of company products and services.
• Assist in training new staff members as required.

Requirements

• Educational Qualifications:Bachelor’s degree in a relevant field.
• Experience Level:0–2 years of experience preferred.
• Skills and Competencies:Strong communication and interpersonal skills.
• Skills and Competencies:Ability to multitask and handle high-pressure situations.
• Qualities and Traits:Positive attitude and a willingness to learn.
• Responsibilities and Duties:Ability to work flexible hours, including weekends.