Call Center Representative

Metacom Careers; Philippines; On-site; PHP 180,000 - 260,000; Full time

Job summary

Metacom Careers is hiring a Customer Service Representative in the Philippines. You will respond to inquiries via phone, email, or chat, provide accurate information, and resolve issues promptly to maintain high customer satisfaction.

You will work with a team, maintain detailed records, and participate in ongoing training to enhance service skills and interpersonal abilities.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 0–2 years of experience is preferred.
• Proficient in English language and communication.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues promptly.
• Maintain detailed records of interactions and transactions.
• Collaborate with colleagues to boost customer satisfaction.
• Participate in training to improve service skills.

Skills

English proficiency

Customer service

Teamwork

Education

Bachelor’s degree

Job description

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information and resolve customer issues in a timely manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to enhance overall customer satisfaction
• Participate in training and development programs to improve service skills

Description

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information and resolve customer issues in a timely manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to enhance overall customer satisfaction
• Participate in training and development programs to improve service skills

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Ability to work collaboratively as a team player
• Qualities and Traits: Excellent interpersonal and organizational skills
• Qualities and Traits: Strong people skills with a focus on customer satisfaction