Call Center Representative

Metacom Careers; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Job summary

Metacom Careers is seeking a Customer Support Associate in Metro Manila to respond to customer inquiries via phone, email, or chat in a timely and professional manner. You will provide accurate information about products and services to assist customers effectively and maintain detailed records of interactions.

The ideal candidate enjoys helping others, has strong English communication, and can navigate computer systems with ease.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Experience level: 0–2 years; Fresh graduates are welcome.
• Excellent organizational skills with ability to multi-task.
• Strong people skills with empathy and customer focus.
• Technical skills to navigate computer systems and software.
• Proactive team player with a positive attitude.
• Fluent English with strong interpersonal communication.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints by identifying root cause and providing suitable solutions.
• Maintain customer records by updating account information and documenting interactions.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Organizational skills

People skills

Empathy

Technical skills

Proactive team player

English proficiency

Education

Bachelor's degree

Job description

Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints and issues by identifying the root cause and providing suitable solutions.
• Maintain customer records by updating account information and documenting interactions.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 02 years (Fresh graduates are welcome).
• Skills and Competencies: Excellent organizational skills and ability to manage multiple tasks efficiently.
• Skills and Competencies: Strong people skills with the ability to empathize and understand customer needs.
• Skills and Competencies: Technical skills to navigate computer systems and software effectively.
• Qualities and Traits: A proactive team player with a positive attitude.
• Skills and Competencies: Proficient in English with strong interpersonal communication skills.