Call Center Representative

Metacom Careers; Pateros; On-site; PHP 201,000 - 335,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Representative to respond to inquiries via phone, email, and chat, and to provide accurate information on products and services.

You will handle complaints, resolve issues efficiently, maintain a positive attitude, build relationships with customers, and document interactions for quality assurance.

Qualifications

• Bachelors degree in a relevant field.
• 0 years experience.
• Excellent English language skills.
• Strong customer service orientation.
• Effective problem-solving abilities.
• Team player with excellent interpersonal skills.
• Familiar with call center operations and scheduling.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products and services.
• Handle complaints and resolve issues efficiently.
• Maintain a positive attitude and foster good relationships with customers.
• Document customer interactions and feedback for quality assurance.

Skills

Excellent English

Customer service orientation

Problem solving

Team player

Interpersonal skills

Call center operations

Scheduling

Education

Bachelors degree

Job description

Description

• Respond to customer inquiries via phone, email, and chat.


• Provide accurate information on products and services.


• Handle complaints and resolve issues efficiently.


• Maintain a positive attitude and foster good relationships with customers.


• Document customer interactions and feedback for quality assurance.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field


• Experience Level: 0–2 years


• Skills and Competencies: Excellent English language skills


• Skills and Competencies: Strong customer service orientation


• Skills and Competencies: Effective problem-solving abilities


• Qualities and Traits: Team player with excellent interpersonal skills


• Skills and Competencies: Familiar with call center operations and scheduling