Call Center Representative

Rsd Human Resource Management Consultancy; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Rsd Human Resource Management Consultancy in the Philippines is hiring an entry-level Customer Service Representative. You will handle incoming calls, provide assistance based on inquiries, and follow scripts to deliver consistent, personalized service in a fast-paced call center environment.

The role requires a Bachelor's degree preference, strong English communication, empathy, and teamwork to improve service delivery.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Strong command of English language, excellent customer service skills, and familiarity with call center operations.
• Qualities and Traits: Empathetic, patient, and able to handle challenging situations calmly.
• Responsibilities and Duties: Ability to follow scripts and protocols while offering personalized service.
• Working Conditions: Fast-paced environment with the requirement to handle multiple calls throughout the shift.

Responsibilities

• Handle incoming customer calls and provide assistance based on inquiries.
• Maintain a high level of customer satisfaction through effective communication.
• Document and report customer feedback for service improvement.
• Assist in resolving product or service issues in a timely manner.
• Collaborate with team members to enhance service delivery.

Skills

English proficiency

Customer service

Call center operations

Education

Bachelor's degree in a relevant field

Job description

• Handle incoming customer calls and provide assistance based on their inquiries.
• Maintain a high level of customer satisfaction through effective communication.
• Document and report customer feedback for service improvement.
• Assist in resolving product or service issues in a timely manner.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Strong command of English language, excellent customer service skills, and familiarity with call center operations.
• Qualities and Traits: Empathetic, patient, and able to handle challenging situations calmly.
• Responsibilities and Duties: Ability to follow scripts and protocols while offering personalized service.
• Working Conditions: Fast-paced environment with the requirement to handle multiple calls throughout the shift.