Call Center Representative

Metacom Careers; Cavite City; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Cavite City (On-site) is hiring for an entry-level Customer Service Representative. No experience required; a High School Diploma or equivalent is accepted.

The role involves answering incoming calls, resolving inquiries, and documenting customer interactions while maintaining accurate records. You will collaborate with teammates to improve service quality and use basic technical systems.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years (Fresh graduates encouraged to apply).
• Skills: Proficiency in English language.
• Skills: Excellent customer service orientation.
• Qualities: Team player with good organizational skills.
• Skills: Basic technical skills.

Responsibilities

• Answer incoming calls and provide information to customers efficiently.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service quality.
• Utilize technical systems to assist customers effectively.

Skills

Interpersonal Skills

English Language

Customer Service

Team Player

Technical Skills

People Skills

Organizational Skills

Education

High School Diploma or equivalent

Job description

On-site - Cavite No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Answer incoming calls and provide information to customers efficiently.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service quality.
• Utilize technical systems to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years (Fresh graduates encouraged to apply).
• Skills and Competencies: Strong interpersonal and people skills.
• Skills and Competencies: Proficiency in English language.
• Skills and Competencies: Excellent customer service orientation.
• Qualities and Traits: Team player with good organizational skills.
• Skills and Competencies: Basic technical skills.

• Interpersonal Skills
• English Language
• Customer Service
• Team Player
• Technical Skills
• People Skills
• Organizational Skills