Call Center Agent

Neksjob Philippines; Cavite City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Neksjob Philippines is seeking a Call Center Agent for an on-site role in Cavite. No prior experience is required; a high school diploma suffices to start and full-time work.

You will handle inbound and outbound calls, assist customers, follow policies, and work rotating shifts including nights, weekends, and holidays. Training and performance incentives are provided.

Qualifications

• High school diploma or equivalent; college education is a plus.
• Customer service or call center experience preferred but not required.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Answer incoming customer calls and respond to inquiries professionally.
• Make outbound calls for follow-ups, surveys, sales, or support when required.
• Resolve customer complaints by identifying issues and providing solutions.
• Process requests, orders, account updates, and service transactions accurately.
• Document interactions and maintain records in the database.
• Escalate complex issues to supervisors or the appropriate department.
• Meet performance metrics such as customer satisfaction, call quality, attendance, and productivity.
• Follow company policies and confidentiality standards.
• Maintain up-to-date knowledge of products, services, and promotions.

Skills

Problem-solving

Time management

Multitasking

Teamwork

Education

High school diploma or equivalent

College education is an advantage

Job description

On-site - Cavite No Exp Required High/Senior High School Full-time

Job Description

Job Summary

A Call Center Agent is responsible for providing exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving issues, processing requests, and ensuring a positive customer experience while meeting company performance standards.

Key Responsibilities

• Answer incoming customer calls and respond to inquiries in a professional and courteous manner.
• Make outbound calls for follow-ups, surveys, sales, or customer support when required.
• Resolve customer complaints by identifying issues and providing appropriate solutions.
• Process customer requests, orders, account updates, and service transactions accurately.
• Document customer interactions and maintain detailed records in the company's database.
• Escalate complex or unresolved issues to supervisors or the appropriate department.
• Meet or exceed performance metrics, including customer satisfaction, call quality, attendance, and productivity.
• Follow company policies, procedures, and confidentiality standards.
• Maintain up-to-date knowledge of company products, services, and promotions.

Qualifications

• High school diploma or equivalent; college education is an advantage.
• Previous customer service or call center experience is preferred but not required.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Required Skills

• Problem-solving and critical thinking
• Time management
• Multitasking
• Teamwork

Working Conditions

• Office-based or remote work setup, depending on company policy.
• Rotating shifts, including weekends and holidays.
• Performance-driven environment with regular coaching and evaluations.
• Performance incentives and bonuses
• Health and life insurance
• Paid training
• Paid vacation and sick leave
• Employee recognition and wellness programs