Call Center Representative

Sterling Global Call Center Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading call center company in the Philippines is seeking full-time call center agents. The role involves handling inbound and outbound calls professionally, providing exceptional customer service, and using Salesforce to document interactions. Candidates should have a high school diploma and relevant skills, including strong communication and problem-solving abilities. No prior experience is required. This is an on-site position located in Pasig, offering opportunities for growth in a dynamic environment.

Qualifications

• Proficient in English language.
• Strong customer service skills.
• Experience with Salesforce.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Provide excellent customer service.
• Utilize Salesforce to document customer interactions.

Skills

Proficient in English language

Strong customer service skills

Experience with Salesforce

Familiarity with call center operations

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

• Handle inbound and outbound calls efficiently and professionally.
• Provide excellent customer service to address inquiries and resolve issues.
• Utilize Salesforce and other tools to document customer interactions.
• Maintain a high level of product knowledge to enhance customer experience.
• Collaborate with team members to improve processes and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, strong customer service skills, experience with Salesforce, familiarity with call center operations
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Qualities and Traits: Excellent communication skills, strong problem‑solving abilities, and a positive attitude