Call Center Representative

Synlink Recruitment Outsourcing Co. Inc.; Cavite City; On-site; Full time

Benefits offered by this job

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Job summary

A recruitment outsourcing firm in Cavite is seeking entry-level customer service representatives. The role involves handling customer inquiries, providing excellent service, and solving problems efficiently. Candidates should have a high school diploma and be proficient in English. Strong customer service skills and a good work ethic are essential. This is an on-site position providing an opportunity to develop skills in a supportive environment.

Qualifications

• Entry-level position requiring a high school diploma and proficiency in English.
• Strong customer service skills and effective problem-solving abilities are essential.
• Ability to follow protocols to enhance customer experience.

Responsibilities

• Handle incoming calls from customers regarding inquiries and support requests.
• Provide excellent customer service and solve problems efficiently.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service quality and customer satisfaction.
• Meet performance metrics and respond to customer feedback constructively.

Skills

Proficient in English

Strong customer service skills

Effective problem-solving abilities

Education

High School Diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Cavite | Full-time | No Exp Required | High/Senior High School

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Read More

Description

• Handle incoming calls from customers regarding inquiries and support requests.
• Provide excellent customer service and solve problems efficiently.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service quality and customer satisfaction.
• Meet performance metrics and respond to customer feedback constructively.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English; strong customer service skills; effective problem-solving abilities.
• Qualities and Traits: Strong work ethic; excellent communication and people skills.
• Responsibilities and Duties: Able to follow protocols and guidelines to enhance customer experience.

Working Location

Cavite (On-site)