Customer Experience Specialist (Voice & Chat)

AF Payments Inc.

Philippines

On-site

PHP 268,000 - 402,000

Full time

14 days+

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Job summary

AF Payments Inc. is seeking a Customer Service Representative (CSR) to support customers across phone, email, chat, and in-person channels in Makati City and Pasay City. The role requires delivering prompt, professional assistance while building lasting customer relationships.

You will maintain product knowledge, resolve concerns with empathy, and document interactions in the CRM system. Collaboration with Sales, Marketing, and Technical Support is expected to ensure smooth resolutions and

Qualifications

Associate or Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality, or related field.
At least 1 year of experience in customer service.
Experience in a call center (voice account) is required.

Responsibilities

Provide prompt and professional assistance via phone, email, chat, or in-person interactions.
Address and resolve customer concerns, complaints, or disputes with empathy and efficiency.
Maintain strong product or service knowledge to offer accurate information and recommendations.
Record and manage customer interactions and resolutions in the CRM system.
Collaborate with teams such as Sales, Marketing, and Technical Support to ensure smooth issue resolution.
Identify opportunities for process improvement and share feedback that enhances the customer experience.