Customer Support & Issue Resolution Specialist

GET PHILIPPINES, INC.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

GET PHILIPPINES, INC. is seeking a dedicated Customer Service Associate to respond to inquiries via phone, email, chat, or in person, and to handle complaints professionally. You will record concerns, escalate when needed, and provide timely updates to customers.

The role requires strong communication, attention to detail, and the ability to manage multiple concerns under pressure. Proficiency in MS Office or Google Workspace is preferred, with a Bachelor’s degree in any field being an advantage.

Qualifications

• Bachelor’s degree in any field preferred.
• Experience in customer service or related role is an advantage.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution skills.
• Ability to handle multiple concerns and work under pressure.
• Proficient in MS Office / Google Workspace.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Handle and resolve customer complaints in a timely and professional manner.
• Record and track customer concerns accurately in monitoring systems.
• Escalate unresolved or critical issues to the appropriate departments.
• Provide updates and follow-ups to customers regarding their concerns.
• Coordinate with Operations, Dispatch, and other teams for issue resolution.
• Monitor service quality and report recurring issues or trends.
• Maintain proper documentation of all interactions and actions taken.

Job description

GET PHILIPPINES, INC. is seeking a dedicated Customer Service Associate to respond to inquiries via phone, email, chat, or in person, and to handle complaints professionally. You will record concerns, escalate when needed, and provide timely updates to customers.

The role requires strong communication, attention to detail, and the ability to manage multiple concerns under pressure. Proficiency in MS Office or Google Workspace is preferred, with a Bachelor’s degree in any field being an advantage.