Customer Care Pro - Flexible Shifts & Growth

iQor (branded as iQor CXBPO™); Manila; On-site; PHP 257,000 - 357,000; Full time

Job summary

iQor CXBPO in Manila is looking for polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service over the phone. You will handle high volumes of inbound and outbound calls and strive to create a positive experience for every caller.

The role emphasizes accurate, timely problem solving, teamwork, and dependable attendance. Education requires a high school diploma, GED, or equivalent, with training supporting growth and a community-focused culture.

Qualifications

• Experience in customer service in a call center or retail setting preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate with enthusiasm.
• Build relationships based on trust and reliability.
• Meet call center productivity and quality standards.
• Aim for first call resolution and ownership of customer issues.
• Educate customers about clients' products and services.

Skills

Customer service

Teamwork

Attendance

Flexible shifts

Independent work

Education

High school diploma/GED

Equivalent certificate

Job description

iQor CXBPO in Manila is looking for polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service over the phone. You will handle high volumes of inbound and outbound calls and strive to create a positive experience for every caller.

The role emphasizes accurate, timely problem solving, teamwork, and dependable attendance. Education requires a high school diploma, GED, or equivalent, with training supporting growth and a community-focused culture.