Call Center CSR | Flight Reservation Account | Online Application

StackPH; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading call center company in the Philippines is seeking customer service representatives to handle flight reservation inquiries. Candidates must have a high school diploma and strong English proficiency. Responsibilities include answering customer calls, upselling services, and providing excellent customer service. Ideal candidates are team players who can thrive in a fast-paced environment. Join us to enhance customer experiences while working collaboratively.

Qualifications

• Strong English language proficiency.
• Excellent interpersonal skills and teamwork.
• Knowledge of call center operations and customer service best practices.

Responsibilities

• Answer incoming calls from customers regarding flight reservations and inquiries.
• Provide excellent customer service and resolve customer issues effectively.
• Utilize a sales pipeline approach to upsell additional services and products.
• Manage scheduling and ensure timely follow-up on customer requests.
• Collaborate with team members to optimize the customer experience and efficiency.

Skills

Strong English language proficiency

Excellent interpersonal skills

Knowledge of call center operations

Ability to work in a fast-paced environment

Education

High School diploma or equivalent

Job description

Description

• Answer incoming calls from customers regarding flight reservations and inquiries.
• Provide excellent customer service and resolve customer issues effectively.
• Utilize a sales pipeline approach to upsell additional services and products.
• Manage scheduling and ensure timely follow-up on customer requests.
• Collaborate with team members to optimize the customer experience and efficiency.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English language proficiency.
• Skills and Competencies: Excellent interpersonal skills and teamwork.
• Skills and Competencies: Knowledge of call center operations and customer service best practices.
• Qualities and Traits: Ability to work in a fast-paced environment with a customer-first mindset.