Call Center Rep | Travel Airlines Account | Virtual Process Only

StackPH; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A travel services company in Quezon City is seeking a Customer Service Representative to assist customers with travel bookings and airline services. You will provide outstanding customer service by addressing inquiries and resolving issues while utilizing Salesforce. Ideal candidates should have a High School Diploma and 0-2 years of experience in call centers. Strong organizational and problem-solving skills are essential. This role offers an opportunity to support a vibrant sales pipeline in a dynamic environment.

Qualifications

• Strong work ethic is essential for effective performance.
• Organizational skills are required for managing inquiries.
• Problem-solving abilities are necessary to resolve customer issues.

Responsibilities

• Assist customers with inquiries related to travel bookings.
• Address customer needs and resolve issues effectively.
• Identify opportunities and upsell travel services.

Skills

Proficiency in English

Customer Service

Call Centre experience

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Description

• Assist customers with inquiries related to travel bookings and airline services.
• Provide exceptional customer service by addressing customer needs and resolving issues.
• Utilize Salesforce to manage customer interactions and follow up on sales leads.
• Maintain a thorough understanding of airline policies and procedures.
• Support the sales pipeline by identifying opportunities and upselling travel services.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English, Customer Service, Call Centre experience
• Qualities and Traits: Strong work ethic, Organizational skills, Problem-solving abilities
• Responsibilities and Duties: Assist customers with travel-related inquiries and service issues