Airline Reservation Agent - CSR

The Hird Corp.; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage starting Day 1

Paid training

Performance incentives and allowances

Paid leaves and government-mandated benefits

Career growth and promotion opportunities

Job summary

A leading airline customer service company in Cebu City is seeking individuals to handle airline reservation inquiries, including bookings, changes, and cancellations. Candidates will assist customers with flight details, fares, and airline policies, ensuring accurate documentation of all interactions. Applicants should have at least 6 months of CSR experience, possess excellent English communication skills, and be willing to work onsite with shifting schedules. Competitive salary and benefits are provided.

Qualifications

• At least 6 months of CSR (BPO) experience.
• Willing to work onsite and on shifting schedules.
• Excellent verbal and written communication skills in English
• Strong client-handling and problem-solving skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle airline reservation inquiries including bookings, changes, and cancellations.
• Assist customers with flight details, fares, and airline policies.
• Ensure accurate and timely documentation of customer interactions.

Skills

Excellent verbal and written communication skills in English

Strong client-handling skills

Problem-solving skills

Problem-solving

Willingness to work onsite

Education

Senior High School or College Graduate

Job description

Handle airline reservation inquiries including bookings, changes, and cancellations while assisting customers with flight details, fares, and airline policies. Ensure accurate and timely documentation of all customer interactions and consistently deliver professional, efficient, and high-quality service in every customer engagement.

Qualifications

• Senior High School or College Graduate
• At least 6 months of CSR (BPO) experience
• Excellent verbal and written communication skills in English
• Strong client-handling and problem-solving skills
• Willing to work onsite and on shifting schedules

Perks and Benefits

• Competitive salary package
• HMO coverage starting Day 1
• Paid training
• Performance incentives and allowances
• Paid leaves and government-mandated benefits
• Career growth and promotion opportunities