Chat and Email Representative (Hotel Agent) - CSR

Caldwell Communications Consultancy Philippines; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Job summary

A hotel reservation consultancy is seeking Call Center Representatives to assist customers with their hotel inquiries and reservations. Responsibilities include handling customer calls, modifying or canceling bookings, and providing accurate information about hotel services. The position requires good communication skills, a willingness to learn, and basic computer skills. No prior experience is needed as the company offers paid training and opportunities for career growth.

Qualifications

• Strong verbal skills are essential for assisting customers effectively.
• Must be eager to learn and participate in training sessions.
• Basic knowledge of computer systems for managing reservations.

Responsibilities

• Handle inbound customer calls related to hotel reservations.
• Assist with booking, modifying, or canceling hotel stays.
• Provide accurate information about hotel services and policies.
• Ensure customer satisfaction through quality service.

Skills

Good communication skills

Willingness to learn

Basic computer skills

Job description

We are hiring Call Center Representatives for a Hotel Reservation account. The role involves assisting customers with hotel inquiries, reservations, modifications, and cancellations while providing excellent customer service. No prior experience is required as paid training will be provided.

Responsibilities

• Handle inbound customer calls related to hotel reservations
• Assist with booking, modifying, or canceling hotel stays
• Provide accurate information about hotel services and policies
• Ensure customer satisfaction through quality service

Qualifications

• Good communication skills
• Willingness to learn and undergo training
• Basic computer skills

Benefits

• No experience required
• Paid training
• Career growth opportunities