Chat and Email Representative (Hotel Agent) - CSR

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

No experience required

Job summary

A customer service organization in Metro Manila is looking for Call Center Representatives for a Hotel Reservation account. This role focuses on assisting customers with inquiries, bookings, modifications, and cancellations. Ideal candidates should possess good communication skills, a willingness to learn, and basic computer skills. No previous experience is required, as paid training will be provided. There are also opportunities for career growth within the company.

Qualifications

• Effective verbal communication to assist customers.
• Eagerness to learn through training.
• Familiarity with basic computer functions.

Responsibilities

• Handle inbound customer calls related to hotel reservations.
• Assist with booking, modifying, or canceling hotel stays.
• Provide accurate information about hotel services and policies.
• Ensure customer satisfaction through quality service.

Skills

Good communication skills

Willingness to learn

Basic computer skills

Job description

We are hiring Call Center Representatives for a Hotel Reservation account. The role involves assisting customers with hotel inquiries, reservations, modifications, and cancellations while providing excellent customer service. No prior experience is required as paid training will be provided.

Responsibilities

• Handle inbound customer calls related to hotel reservations
• Assist with booking, modifying, or canceling hotel stays
• Provide accurate information about hotel services and policies
• Ensure customer satisfaction through quality service

Qualifications

• Good communication skills
• Willingness to learn and undergo training
• Basic computer skills

Benefits

• No experience required
• Paid training
• Career growth opportunities