Chat and Email Representative (Hotel Agent) - CSR

Caldwell Communications Consultancy Philippines; Makati; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Career growth

Job summary

A customer service consultancy is seeking Call Center Representatives for a Hotel Reservation account in Metro Manila. The role involves assisting customers with hotel inquiries, reservations, modifications, and cancellations, while ensuring excellent customer service. No prior experience is required, as the company offers paid training and opportunities for career growth. Ideal candidates will possess good communication skills and a willingness to learn.

Qualifications

• Strong communication skills and ability to assist customers.
• Open to learning and undergoing training.
• Basic computer knowledge is preferred.

Responsibilities

• Handle inbound customer calls related to hotel reservations.
• Assist with booking, modifying, or canceling hotel stays.
• Provide accurate information about hotel services and policies.
• Ensure customer satisfaction through quality service.

Skills

Good communication skills

Willingness to learn

Basic computer skills

Job description

We are hiring Call Center Representatives for a Hotel Reservation account. The role involves assisting customers with hotel inquiries, reservations, modifications, and cancellations while providing excellent customer service. No prior experience is required as paid training will be provided.

Responsibilities

• Handle inbound customer calls related to hotel reservations
• Assist with booking, modifying, or canceling hotel stays
• Provide accurate information about hotel services and policies
• Ensure customer satisfaction through quality service

Qualifications

• Good communication skills
• Willingness to learn and undergo training
• Basic computer skills

Benefits

• No experience required
• Paid training
• Career growth opportunities