Virtual Assistant

SOVA; Philippines; Remote; PHP 701,000 - 1,262,000; Full time

Job summary

SOVA is seeking a proactive Virtual Assistant to be the operational backbone of a growing US-based home-services business. This full-time remote role covers admin tasks, customer communication, sales follow-ups, and field-service coordination, aligned to Eastern Time hours.

You will keep schedules full, nurture leads, and deliver top-tier service from a quiet, dedicated home workspace, collaborating closely with the team to streamline processes and improve efficiency.

Qualifications

• Proven track record as a Virtual Assistant or similar role supporting home-services/appointment-based business.
• Hands-on experience with Jobber or equivalent CRM platform.
• Exceptional written and spoken English with direct customer-facing communication.

Responsibilities

• Maintain clean records in Jobber and manage leads through the sales pipeline.
• Handle inbound calls, texts, and emails; schedule services and resolve inquiries.
• Follow up on open estimates and service requests; support outbound sales to boost bookings.
• Organize digital files, calendars, and spreadsheets; streamline recurring processes.
• Schedule pre-approved social media content and monitor engagement; assist with online reviews responses.

Skills

Virtual Assistant

Operations coordination

Customer communication

CRM management (Jobber)

English proficiency

Remote work

Google Workspace

Tools

Jobber

Google Workspace

Slack

MS Office

Job description

Are you an organized, self-starting professional who thrives in a fast-paced environment and knows how to keep business operations running like clockwork?

We are looking for a reliable, proactive Virtual Assistant to serve as the operational backbone for a growing US-based home-services business. In this full-time remote role, you will take true ownership of day-to-day administrative functions, customer communication, sales follow-ups, and field-service coordination. Working standard Eastern Time business hours, you will collaborate closely with the team to ensure incoming leads are nurtured, schedules remain full, and every customer receives attentive, top-tier service.

Key Responsibilities

• CRM & Workflow Management: Maintain clean, accurate records in Jobber, track leads through the sales pipeline, manage appointments, and ensure tasks never fall through the cracks.
• Customer Communication: Handle inbound calls, texts, and emails professionally, answering inquiries, scheduling services, resolving issues, and escalating complex matters when appropriate.
• Lead Follow-Up & Outreach: Re-engage inactive leads, follow up promptly on open estimates and service requests, and support outbound sales efforts to maximize booking rates.
• Operational Coordination: Organize digital files, calendars, and spreadsheets, while proactively identifying operational bottlenecks and helping streamline recurring processes.
• Marketing & Social Media Support: Schedule pre-approved social media content, monitor audience engagement and messages, draft simple graphics, and help coordinate responses to online reviews.

Required Skills & Experience

• Proven track record as a Virtual Assistant, Operations Assistant, or Remote Administrative Assistant, specifically supporting a home-services, field-service, or appointment-based business.
• Hands-on proficiency with Jobber or an equivalent field-service CRM platform.
• Exceptional spoken and written English skills, with extensive direct customer-facing phone and email communication experience.
• High level of personal accountability, sharp attention to detail, and the ability to exercise sound judgment and prioritize tasks independently.
• Familiarity with standard digital tools, including Google Workspace or Microsoft Office, team communication apps (such as Slack), and social media platforms.
• A reliable, high-speed internet connection and a dedicated, quiet remote workspace.

Nice-to-Have

• Background in specific home-service trades, such as HVAC, garage doors, plumbing, electrical, or construction.
• Direct experience with outbound cold calling, sales pipeline nurturing, or digital lead generation.
• Practical skills in basic graphic design using Canva, alongside experience managing brand social channels and online reputation profiles.