Customer Service, Sales & Administrative Virtual Assistant

Paylow Staffing; Philippines; Remote; PHP 300,000 - 600,000; Full time

Job summary

Paylow Staffing is seeking a highly experienced Virtual Assistant with excellent English communication, strong customer service and sales background, and solid CRM and AI tool know-how. You will engage with customers via calls, emails, and messages, manage schedules, and provide reliable administrative support.

The ideal candidate will handle inbound/outbound calls, qualify leads, track interactions in GoHighLevel or similar CRM, and maintain accurate records with attention to detail.

Qualifications

• Excellent spoken and written English with clear, professional phone communication.
• Proven experience in customer service and sales.
• Experience handling inbound and outbound calls, including cold calling.
• Experience using CRM software and a strong understanding of how CRM systems work.
• Familiarity with GoHighLevel (GHL) or similar CRM platforms.
• Familiarity with AI tools and their practical business applications.
• Knowledge or experience in marketing is a strong advantage.
• Strong administrative and organizational skills.
• Confidence speaking with customers and handling challenging conversations.
• Exceptional attention to detail and accuracy.
• Strong problem-solving skills and independent decision-making abilities.
• Ability to multitask and work with minimal supervision.
• Reliable, proactive, and highly professional.

Responsibilities

• Communicate directly with customers through phone calls, emails, and messages.
• Handle inbound and outbound customer calls professionally.
• Conduct cold calls and follow up with warm leads.
• Respond to customer inquiries and resolve concerns efficiently.
• Qualify leads, schedule appointments, and assist with sales follow-ups.
• Maintain excellent customer relationships and deliver outstanding service.
• Track customer interactions and update CRM records accurately.
• Manage customer contacts, leads, and follow-ups within CRM platforms.
• Maintain accurate customer information and sales pipeline records.
• Use GoHighLevel (GHL) or similar CRM software for daily operations.
• Monitor customer communications and follow-up activities.
• Understand how CRM workflows and AI tools support business operations.
• Manage emails, calendars, appointments, and daily administrative tasks.
• Organize customer information, documents, and business records.
• Coordinate schedules and ensure timely follow-ups.
• Assist with general business operations and customer-related tasks.
• Maintain accurate records and ensure tasks are completed efficiently.

Skills

Excellent English communication

Customer service

Sales experience

CRM experience

GoHighLevel

AI tools knowledge

Administrative skills

Multitasking

Professional communication

Tools

GoHighLevel (GHL)

CRM software

Job description

We are seeking a highly experienced, professional, and detail-oriented Virtual Assistant with exceptional English communication skills, strong customer service and sales experience, and a solid understanding of CRM platforms and AI tools.

The ideal candidate is a confident communicator who can professionally interact with customers, handle inbound and outbound calls, manage customer relationships, and provide reliable administrative support.

Key Responsibilities

• Communicate directly with customers through phone calls, emails, and messages
• Handle inbound and outbound customer calls professionally
• Conduct cold calls and follow up with warm leads
• Respond to customer inquiries and resolve concerns efficiently
• Qualify leads, schedule appointments, and assist with sales follow-ups
• Maintain excellent customer relationships and deliver outstanding service
• Track customer interactions and update CRM records accurately

CRM & GoHighLevel

• Manage customer contacts, leads, and follow-ups within CRM platforms
• Maintain accurate customer information and sales pipeline records
• Use GoHighLevel (GHL) or similar CRM software for daily operations
• Monitor customer communications and follow-up activities
• Understand how CRM workflows and AI tools support business operations

Administrative Support

• Manage emails, calendars, appointments, and daily administrative tasks
• Organize customer information, documents, and business records
• Coordinate schedules and ensure timely follow-ups
• Assist with general business operations and customer-related tasks
• Maintain accurate records and ensure tasks are completed efficiently

Required Qualifications

• Excellent spoken and written English with clear, professional phone communication
• Proven experience in customer service and sales
• Experience handling inbound and outbound calls, including cold calling
• Experience using CRM software and a strong understanding of how CRM systems work
• Familiarity with GoHighLevel (GHL) or similar CRM platforms
• Familiarity with AI tools and their practical business applications
• Knowledge or experience in marketing is a strong advantage
• Strong administrative and organizational skills
• Confidence speaking with customers and handling challenging conversations
• Exceptional attention to detail and accuracy
• Strong problem-solving skills and independent decision-making abilities
• Ability to multitask and work with minimal supervision
• Reliable, proactive, and highly professional

Ideal Candidate

We are looking for someone who combines outstanding customer communication, proven sales experience, strong administrative abilities, and practical knowledge of CRM systems and AI tools.

The successful candidate must be comfortable speaking with customers, handling both cold and warm leads, maintaining CRM records, and independently managing daily responsibilities.