Call Center Agent

JetSon Manpower Agency; Makati; On-site; PHP 18,000 - 26,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

Life Insurance

HMO

Job summary

A staffing agency in Makati, Philippines is seeking candidates for a customer service position that requires no prior experience. The role involves managing incoming calls and inquiries, providing product information, and resolving customer complaints. Ideal candidates should have a high school diploma and strong communication and interpersonal skills. The position offers flexible working hours, including evenings and weekends, with performance bonuses and other benefits.

Qualifications

• Ability to manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.
• Working Conditions: Must be available to work flexible hours, including evenings and weekends.

Responsibilities

• Handle customer inquiries and resolve complaints.
• Keep accurate records of interactions and transactions.
• Work in a fast-paced environment.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Strong communication skills

Interpersonal skills

Patience

Empathy towards customers

Education

High School Diploma or equivalent

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:Open to all segments. With or without BPO experience.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Patience and empathy towards customers.
• Responsibilities and Duties:Ability to work in a fast-paced environment.
• Working Conditions:Must be available to work flexible hours, including evenings and weekends.

Working Location

Position location: Makati, Philippines. On-site.