Call Center Agent (URGENT/FAST PROCESS)

Synlink Recruitment Outsourcing Co. Inc.; Misamis Oriental; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

HMO

Incentives

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Call Center Representative who will be the frontline for customer inquiries, provide accurate information about products and payments, and ensure a positive service experience.

The role emphasizes clear communication, patient problem-solving, and teamwork in a fast-paced environment, with opportunities for growth and performance-based incentives.

Qualifications

• Strong communication skills.
• Patient and empathetic problem-solver.
• Able to document interactions accurately.
• Customer-focused approach.

Responsibilities

• Respond promptly to customer calls with product/service information.
• Troubleshoot technical problems and handle complaints with empathy.
• Escalate complex issues to the supervisor or department.
• Document all interactions in the database to support service quality.

Skills

Communication

Active listening

Problem solving

Team player

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Job Summary

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player.

Key Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Escalation Management: Efficiently identify complex issues that require specialized attention and escalated them to the appropriate supervisor or department.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.