Call Center Agent (URGENT/FAST PROCESS)

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. in the Philippines is seeking a dedicated Call Center Representative to join our team.

You will be the primary point of contact for customers, answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, patient problem-solver, and dependable team player. The role focuses on handling inquiries about products, services, orders, and payments, delivering accurate information, and ensuring customer

Responsibilities

• Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Efficiently identify complex issues that require specialized attention and escalate them to the appropriate supervisor or department.
• Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Job Summary

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player.

Key Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Escalation Management: Efficiently identify complex issues that require specialized attention and escalated them to the appropriate supervisor or department.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.