Call Center Agent (URGENT/FAST PROCESS)

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Call Center Representative to join our on-site team in Quezon City. You will be the main point of contact for customers, handling inquiries, resolving issues, and delivering exceptional service.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player, with no experience required and a high school diploma accepted for full-time work.

Qualifications

• Strong communication skills and ability to handle inquiries with empathy.
• Ability to document interactions accurately in the system.
• Patient problem-solver who can work well in a team.

Responsibilities

• Respond to customer inquiries via calls, providing information on products, services, orders and payments.
• Troubleshoot issues, resolve complaints, and ensure customer satisfaction.
• Escalate complex issues to supervisors with clear notes for follow-up.
• Maintain detailed records of interactions and resolutions in the CRM.

Skills

Customer support

Communication

Problem solving

Team player

Education

High school

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Job Summary

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player.

Key Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Escalation Management: Efficiently identify complex issues that require specialized attention and escalated them to the appropriate supervisor or department.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

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Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.

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