URGENT - CALL CENTER AGENT/CSR

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

Incentives

Health & Wellness Insurance

Work-Life Balance

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. offers an on-site customer service role in Makati requiring only a high school diploma.

The position is full-time with no prior experience needed, and it emphasizes strong English proficiency and excellent customer service skills. Responsibilities include handling inquiries, resolving complaints, maintaining professionalism, documenting interactions, and meeting performance metrics.

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Strong English language proficiency.
• Excellent customer service skills.
• Strong problem-solving abilities.
• Strong work ethic and reliability.
• Effective interpersonal and people skills.

Responsibilities

• Handle customer inquiries and provide accurate information related to products and services.
• Resolve customer complaints by determining the cause of the problem and offering effective solutions.
• Maintain a positive and professional attitude towards customers at all times.
• Document interactions with customers and update accounts as necessary.
• Achieve performance metrics by effectively managing call times and customer interactions.

Skills

Strong English language proficiency

Excellent customer service

Strong problem solving

Strong work ethic

Interpersonal skills

People skills

Education

High School diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

Work-Life Balance

Flexible Hours

Description

• Handle customer inquiries and provide accurate information related to products and services.
• Resolve customer complaints by determining the cause of the problem and offering effective solutions.
• Maintain a positive and professional attitude towards customers at all times.
• Document interactions with customers and update accounts as necessary.
• Achieve performance metrics by effectively managing call times and customer interactions.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: No prior experience required
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Strong work ethic and reliability
• Qualities and Traits: Effective interpersonal and people skills

English Language Customer Service Problem Solving Strong Work Ethic People Skills Interpersonal Skills

Recruitment Associate Synlink Recruitment Outsourcing Co. Inc.

Working Location