Call Center Agent (URGENT/FAST PROCESS)

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Pasig is seeking a Call Center Representative for on-site, full-time work to deliver friendly customer service and resolve inquiries about products, orders, and payments.

The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player. No experience required; High School diploma accepted. Location: Rockwell Business Center, Pasig, Philippines.

Qualifications

• High school diploma required; no prior experience required.
• On-site full-time role based in Rockwell Business Center, Pasig.
• Customer-focused with good communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries and provide information about products, services, orders, and payments.
• Troubleshoot issues and resolve customer concerns with empathy.
• Escalate complex issues to the appropriate supervisor or department.
• Maintain accurate records of customer interactions in the database.

Education

High School

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Summary

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player.

Key Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Escalation Management: Efficiently identify complex issues that require specialized attention and elevate them to the appropriate supervisor or department.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

Working Location

Rockwell Business Center, Pasig, Metro Manila, Philippines