Call Center Agent (EASY HIRING PROCESS)

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; Sur place; PHP 200 880 - 312 480; Plein temps

Avantages offerts par ce poste

HMO

Health & wellness insurance

Résumé du poste

Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated Call Center Representative to join our on-site team in Quezon City.

You will serve as the primary contact for customers, answering inquiries, resolving issues, and providing exceptional support. A strong communicator, patient problem-solver, and dependable teammate are ideal for this role. No prior experience required; a high/senior high school education is acceptable.

Qualifications

• Customer-focused call center role; strong communication is essential.
• Ability to resolve inquiries and provide exceptional support.
• Patient problem-solver and dependable team player.

Responsabilités

• Respond promptly to customer calls, providing information about products, services, orders, and payments.
• Troubleshoot technical problems and handle complaints with empathy to ensure customer satisfaction.
• Escalate complex issues to the appropriate supervisor or department.
• Document all customer interactions and resolutions in the database for quality tracking.

Formation

High School (Senior/Junior)

Description du poste

Synlink Recruitment Outsourcing Co. Inc.

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

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Job Summary

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player.

Key Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Escalation Management: Efficiently identify complex issues that require specialized attention and escalated them to the appropriate supervisor or department.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

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Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.

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