Call Center Agent (URGENT/FAST PROCESS)

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,400 - 234,360; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Cebu City is seeking a Call Center Representative to be the primary contact for customers, handling inquiries and assisting with orders and payments.

The successful candidate will be a strong communicator, patient problem-solver, and dependable team player. No prior experience is required; a high school diploma is acceptable for this on-site, full-time role.

Qualifications

• Provide excellent customer support via calls and inquiries.
• Communicate clearly and resolve issues effectively.
• Be a dependable team player and adaptable to scripts.

Responsibilities

• Respond to customer inquiries about products, services, orders, and payments.
• Troubleshoot issues and resolve complaints with empathy.
• Escalate complex problems to supervisor or department.
• Document all customer interactions and resolutions in the database.

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Cebu No Exp Required High/Senior High School Full-time

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Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

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Job Summary

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player.

Key Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Escalation Management: Efficiently identify complex issues that require specialized attention and escalate them to the appropriate supervisor or department.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

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Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.

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