Retail Account Rep-No BPO Experience Required-Call Center Agent

Caldwell Communications; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Open work environment

Career growth

Performance incentives

Competitive salary

13th month pay

HMO w/ 3 beneficiaries

Maternity/Paternity leave 20%

Career growth opportunities

Retirement/Life Insurance

Work-life balance programs

Job summary

Caldwell Communications in Manila is seeking an account specialist to handle customer inquiries by phone or written correspondence, delivering timely support and aiming for first-contact resolution.

You will align customers’ needs with client products and services, use negotiation to overcome objections, and relay clear information across internal teams to ensure a smooth customer experience.

Responsibilities

• Communicates with customer on the phone or by written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

Accounts That We Can Offer

Travel, Sales, Healthcare, Financial, Collections and Telco account

Jobs Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs