Call Center Agent -Retail Account | Dayshift/Nightshift

Recruitify_HR; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Representative in the Philippines to handle inbound inquiries related to retail products and services. You will assist customers with online orders, deliveries, returns, exchanges, and refunds, and provide accurate information about products, pricing, promotions, and store policies.

You will document interactions, escalate complex issues, and strive to meet quality, productivity, and customer satisfaction targets.

Responsibilities

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.