Online Customer Service Representative

Recruitify_HR; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Representative in Davao City to handle incoming calls, respond to inquiries, and provide accurate information about products and policies. You will make outbound calls when needed and escalate complex issues to supervisors while maintaining professional service.

You will record interactions, follow scripts, and work to achieve daily and monthly targets related to call handling time and customer satisfaction in a fast-paced call center environment.

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Make outbound calls to customers when required.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues to supervisors when necessary.
• Record customer interactions and update customer information in the system.
• Follow call center scripts and procedures.
• Maintain a high level of professionalism and customer service.
• Meet daily and monthly performance targets (call handling time, customer satisfaction, etc.).

Job description

• Answer incoming customer calls and respond to inquiries.
• Make outbound calls to customers when required.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues to supervisors when necessary.
• Record customer interactions and update customer information in the system.
• Follow call center scripts and procedures.
• Maintain a high level of professionalism and customer service.
• Meet daily and monthly performance targets (call handling time, customer satisfaction, etc.).