Call Center Agent

Areit Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A dynamic customer service company in Quezon City is seeking individuals to handle inbound calls, assist customers, and foster relationships. Responsibilities include providing information, processing orders, and training new staff. Ideal candidates will have a proactive approach to problem-solving and excellent communication skills.

Responsibilities

• Answer inbound calls and provide accurate answers to customer questions.
• Identify customer needs and concerns, and research solutions.
• Recommend products and services based on customer needs.
• Take orders, process returns, and complete transactions.
• Calmly assist customers who are dissatisfied.
• Help train new employees and share customer service policies.
• Create and maintain relationships with customers and clients.
• Use internal software, databases, and scripts to help with calls.

Job description

• Answering calls: Take inbound calls and provide accurate answers to customer questions
• Problem-solving: Identify customer needs and concerns, and research solutions
• Making sales: Recommend products and services based on customer needs
• Processing orders: Take orders, process returns, and complete transactions
• De-escalating situations: Calmly assist customers who are dissatisfied
• Training new employees: Help train new employees and share customer service policies
• Building relationships: Create and maintain relationships with customers and clients
• Using technology: Use internal software, databases, and scripts to help with calls

Fit to work