Call Center Agent -Retail Account | Dayshift/Nightshift

Recruitify_HR; Pasay; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR in Pasay, Philippines, is seeking a customer service representative to handle inbound inquiries and assist customers with online orders, deliveries, returns, and refunds. You will provide accurate product information, document interactions in the system, and escalate issues when needed.

Ideal candidates communicate clearly, stay focused on customer satisfaction, and meet quality and productivity targets while maintaining store policies and pricing accuracy.

Qualifications

• Respond to inbound inquiries about retail products and services.
• Assist customers with orders, deliveries, returns, exchanges and refunds.
• Provide accurate information about products, pricing, promotions and store policies.
• Document customer interactions accurately using company systems.
• Escalate complex issues to the appropriate department when needed.

Responsibilities

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges and refunds.
• Provide accurate information about products, pricing, promotions and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Skills

Customer service

Communication skills

Problem-solving

Documentation

CRM software

Tools

CRM systems

Job description

• Handle inbound customer inquiries related to retail products and services.
• Assist customers with online orders, deliveries, returns, exchanges, and refunds.
• Provide accurate information about products, pricing, promotions, and store policies.
• Process customer requests and account updates efficiently.
• Resolve customer concerns while delivering outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex customer concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.