Retail Account Agent

Telesys BPO; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing company in Metro Manila is hiring Customer Service Representatives for a retail account. The role involves assisting customers with inquiries and complaints related to products, orders, and store policies. Candidates will be responsible for handling inbound communications, providing solutions to customer issues, and documenting interactions accurately. The company values quality service and customer satisfaction.

Responsibilities

• Handle inbound retail customer inquiries via phone, chat, or email.
• Assist customers with product information, orders, returns, exchanges, and promotions.
• Provide professional and efficient solutions to customer concerns.
• Document interactions and transactions accurately in the system.
• Escalate complex issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Job description

Job Description

We are hiring Customer Service Representatives for a Retail Account to assist customers with inquiries, complaints, and support related to products, orders, or store policies. You will ensure excellent service while helping customers shop, resolve issues, and navigate retail offerings.

Key Responsibilities

• Handle inbound retail customer inquiries via phone, chat, or email.
• Assist customers with product information, orders, returns, exchanges, and promotions.
• Provide professional and efficient solutions to customer concerns.
• Document interactions and transactions accurately in the system.
• Escalate complex issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction standards.