Call Center Agent (LOCAL ACCOUNT)

Lenny Beauty Corporation; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Lenny Beauty Corporation is seeking a Customer Service Representative in Metro Manila to respond to customer inquiries and resolve concerns. You will handle inbound and outbound calls professionally, research information using Company-approved resources, and provide accurate product and service information.

The role includes escalating priority concerns to management, completing call documentation and CRM updates, and performing other duties to support the team.

Responsibilities

• Responding to customer inquiries, concerns and complains
• Handling inbound and outbound customer calls professionally
• Researching information using Company-approved resources
• Resolving customer service and product-related issues
• Providing accurate product and service information
• Escalating priority concerns to management
• Completing call documentation, reports and CRM updates
• Performing other duties necessary to the position

Job description

• Responding to customer inquiries, concerns and complains
• Handling inbound and outbound customer calls professionally
• Researching information using Company-approved resources
• Resolving customer service and product-related issues
• Providing accurate product and service information
• Escalating priority concerns to management
• Completing call documentation, reports and CRM updates
• Performing other duties necessary to the position