Call Center Agent - Quezon City

TASQ Staffing Solutions Inc.; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

TASQ Staffing Solutions Inc. in Quezon City is seeking Call Center Agents to deliver exceptional service through clear communication and problem-solving. You will handle inquiries via phone, email, and chat, and maintain comprehensive records of customer interactions.

Join a fast-growing account, collaborate with teammates to improve processes, and meet performance targets. On-site work with shifting schedules is required; start ASAP.

Qualifications

• High School graduate or equivalent.
• Excellent spoken and written English.
• Able to work on-site in Quezon City and on shifting schedules.
• Able to start ASAP and solve problems while following policies.
• Resourceful, collaborative, and receptive to feedback.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly and professionally.
• Resolve issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with the team to improve service processes.
• Provide product and service information to customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Problem solving

Team collaboration

Communication skills

Education

High School Graduate

Job description

Description

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback