Call Center Agent - Marikina

TASQ Staffing Solutions Inc.; Marikina; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A leading staffing agency is seeking Call Center Agents in Marikina. This full-time role requires strong communication and problem-solving skills. Responsibilities include responding to customer inquiries, resolving issues, and maintaining records. Applicants should be high school graduates or senior high school graduates, fluent in English, and able to work on-site, often during weekends or holidays. The position offers performance bonuses and government-mandated benefits.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate with or without BPO Experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Marikina.
• Amenable to work on shifting schedule.
• Must be willing to work during weekends or holidays.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English Language

Customer Service

Problem Solving

Strong Work Ethic

Interpersonal Skills

Education

High School Graduate or Senior High School Graduate

Job description

Description

We are looking for Call Center Agents to join a fast growing account in Marikina. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) or Senior High School Graduate with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Marikina
• Amenable to work on shifting schedule
• Must be willing to work during weekends or holidays
• Can start ASAP