Call Center Agent – Quezon City!

Work Avenue and Business Solutions Incorporated; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Quezon City is seeking a Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide accurate information about products and services. The role requires a customer-first approach and the ability to maintain records and meet quality targets.

The position is onsite in Quezon City with shifting schedules, weekends, and holidays.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• With or without BPO experience, depending on account requirements.
• Good communication and interpersonal skills.
• Computer literate and able to navigate basic applications.
• Willing to work onsite in Quezon City.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound calls as required by the account
• Assist customers with inquiries, requests, and concerns
• Provide accurate information about products, services, or account details
• Resolve customer issues professionally and efficiently
• Process transactions and update customer records accurately
• Document customer interactions and maintain proper records
• Follow company policies, procedures, and quality standards
• Meet assigned productivity, quality, and customer satisfaction targets

Skills

Communication

Interpersonal skills

Customer service

Computer literacy

On-site readiness

Education

High School Diploma

Job description

We are looking for a Call Center Agent to join our team in Quezon City. The role involves assisting customers with inquiries, resolving concerns, processing requests, and providing excellent customer service through phone and other communication channels.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• With or without BPO experience, depending on account requirements

• Good communication and interpersonal skills

• Computer literate and able to navigate basic applications

• Willing to work onsite in Quezon City

• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities

• Handle inbound and outbound calls as required by the account

• Assist customers with inquiries, requests, and concerns

• Provide accurate information about products, services, or account details

• Resolve customer issues professionally and efficiently

• Process transactions and update customer records accurately

• Document customer interactions and maintain proper records

• Follow company policies, procedures, and quality standards

• Meet assigned productivity, quality, and customer satisfaction targets