Call Center Agent - Quezon City

TASQ; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Job summary

TASQ is hiring Call Center Agents in Quezon City to deliver exceptional service through effective communication and problem solving. You will handle inquiries via phone, email, and chat while maintaining records and collaborating with the team.

Ideal candidates are on-site, fluent in English, and able to work in shifts with a readiness to start ASAP. Join a growing account and help improve customer experiences while meeting performance targets.

Qualifications

• Must be conversant in both spoken and written English.
• Amenable to on-site work in Quezon City.
• Willing to work on shifting schedule.
• Available to start ASAP.
• Resourceful with problem solving and policy compliance.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English fluency

Customer service

Education

High School Diploma (Old Curriculum)

Job description

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback