Call Center Agent (Permanent WFH)

ConnectUs Marketing Solutions Inc.; Makati; Remote; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Permanent WFH

Full-time

Long-term employment

Health benefits

Leaves and bonuses

US/Canada clients

Regularization and promotion

Graveyard shift

Scholarship program

Job summary

ConnectUs Marketing Solutions Inc. is hiring a Call Center Agent for a permanent work-from-home setup in the Philippines. Responsibilities include outbound surveys, lead generation, event invitations, inbound queries, CRM data entry, emails, and reporting using MS Office and Google Drive.

You will meet SLAs and perform other duties as assigned. Requirements include excellent English, 40 WPM, ability to work under pressure, multitask and adapt to different personalities.

Qualifications

• Excellent English communication skills.
• Typing speed of at least 40 WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt to different personalities.
• Intelligent.
• No BPO experience required; fresh graduates welcome.

Responsibilities

• Outbound calls for surveys, lead generation, event invitations and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update CRM software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements.
• Perform other duties as assigned.

Skills

English skills

Typing 40 WPM

Work under pressure

Multitasking

Customer orientation

Intelligent

Fresh graduates welcome

Tools

Microsoft Office

PDF reader

Anydesk

Gdrive

Discord

Job description

ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc. are sister companies.

Be part of a passionate team and create opportunities!

CALL CENTER AGENT PERMANENT WFH SET UP

Must have own equipment or willing to provide

Salary package: PHP 15,000 to PHP 25,000

Job Description

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements set forth.
• Perform other duties as assigned.

Qualifications

• Excellent English communication skills.
• Typing Speed: at least 40WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt and respond to different types of personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

MUST HAVE the following equipment

• Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM.
• OS: Windows 10 or higher (MacOS equivalent is allowed).
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
• Internet connection: Wired connection; minimum of at least 30 Mbps.
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

So, why join us?

• Permanent work-from-home.
• Full Time and Long Term Employment.
• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday, and Saturday as needed.
• Scholarship program duration: 8 to 10 days.

Salary Package Structure

• Guaranteed Monthly Income: PHP 15,000
• Incentives: Up to PHP 7,000
• Total salary package: PHP 22,000 to PHP 25,000

WE LOOK FORWARD TO MEETING YOU!