Call Center Agent (Hybrid/Onsite)

ConnectUs Marketing Solutions Inc.; Batangas City; Hybride; PHP 167 000 - 190 000; Plein temps

Avantages offerts par ce poste

Health benefits

Leaves

Bonuses and incentives

Résumé du poste

ConnectUs Marketing Solutions Inc. is seeking a motivated Call Center Agent for an on-site or hybrid role in Batangas City, Philippines. You will handle outbound surveys and lead generation, inbound customer queries, and data entry in CRM, with reporting using MS Office and Google Drive.

The position offers a basic salary with government benefits, health coverage, leaves, bonuses, and other incentives. Candidates should have excellent English, 40 WPM typing, and the ability to multitask under

Qualifications

• Excellent English communication skills.
• Typing speed of at least 40 WPM.
• Ability to work under pressure and multitask.
• Strong time management and prioritization abilities.
• Customer-oriented with strong interpersonal skills.
• Intelligent and quick to learn.
• Fresh graduates are welcome; no BPO experience required.

Responsabilités

• Outbound calls for surveys, lead generation, event invitations and sales.
• Inbound calls to resolve queries or close leads/sales.
• Data entry to update CRM.
• Respond to emails.
• Create reports using MS Office and Google Drive.
• Meet service level agreements.
• Perform other duties as assigned.

Connaissances

English communication

Typing 40 WPM

Work under pressure

Multitask / time management

Customer orientation

Intelligence

Fresh graduates welcome

Outils

CRM software

MS Office

Google Drive

Description du poste

Be part of a passionate team and create opportunities!

CALL CENTER AGENT (ON-SITE or HYBRID)

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements set forth.
• Perform other duties as assigned.

Qualifications:

• Must be willing to work on-site: Batangas City.
• Excellent English communication skills.
• Typing Speed: at least 40WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt and respond to different types of personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

So, why join us?

• Full Time and Long Term Employment.
• Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives.
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday, and Saturday as needed.
• Scholarship program duration: 8 to 10 days.

Salary package structure:

Guaranteed monthly base pay: ₱15,000–₱17,000

Performance-based incentives: up to ₱7,000/month

WE LOOK FORWARD TO MEETING YOU!