Call Center Agent (Permanent WFH)

ConnectUs Marketing Solutions Inc.; Filippine; Remoto; PHP 167.000 - 268.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent work-from-home

Long-term employment

Regularization opportunities

Descrizione del lavoro

ConnectUs Marketing Solutions Inc. in the Philippines is seeking a Call Center Agent for a permanent work-from-home setup. You will handle outbound calls for surveys, lead generation, event invitations and sales, plus inbound calls to resolve customer queries and close leads.

Fresh graduates are welcome; no BPO experience is required. Must have own equipment, reliable internet, and a headset. Salary ranges from PHP 15,000 to 24,000 monthly with performance bonuses.

Competenze

• Excellent English communication skills.
• Typing speed of at least 40 WPM.
• Ability to work under pressure.
• Ability to multitask and manage time efficiently.
• Customer-oriented and able to adapt to different personalities.
• Intelligent and quick learner.
• Fresh graduates are welcome to apply.
• No prior BPO experience required.

Mansioni

• Make outbound calls for surveys, lead generation, event invitations, and sales.
• Handle inbound calls to resolve queries or close leads/sales.
• Enter data into CRM software.
• Respond to emails in a timely manner.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements (SLAs).
• Perform other duties as assigned.

Conoscenze

Excellent English

Typing 40 WPM

Work under pressure

Multitasking

Customer orientation

Intelligent

Fresh graduates welcome

No BPO experience required

Strumenti

Microsoft Office

Anydesk

Gdrive

Discord

Descrizione del lavoro

NOTE: ConnectUs Marketing Solutions and Linkserve Solutions BPO Inc.are sister companies.

Be part of a passionate team and create opportunities!

CALL CENTER AGENT PERMANENT WFH SET UP

*Must have own equipment or willing to provide.

Salary package:

PHP 15,000 to PHP 24,000.

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements set forth.
• Perform other duties as assigned.

Qualifications:

• Excellent English communication skills.
• Typing Speed: at least 40WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt and respond to different types of personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

MUST HAVE the following equipment:

• Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM.
• OS: Windows 10 or higher (MacOS equivalent is allowed).
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
• Internet connection: Wired connection; minimum of at least 30 Mbps.
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord.

So, why join us?

• Permanent work-from-home.
• Full Time and Long Term Employment.
• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract).
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday, and Saturday as needed.
• Scholarship program duration: 8 to 10 days.

Salary package structure:

Guaranteed monthly base pay: ₱15,000–₱17,000

Performance-based incentives: up to ₱7,000/month

WE LOOK FORWARD TO MEETING YOU!