Call Center Agent (Hybrid/Onsite)

ConnectUs Marketing Solutions Inc.; Batangas City; On-site; PHP 167,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Leaves and government-mandated welfare

Bonuses and incentives

Promotion opportunities

Job summary

ConnectUs Marketing Solutions Inc. seeks a driven Call Center Agent for an on-site (Batangas City) or hybrid setup. You will handle outbound surveys, inbound support, CRM data entry, and emails while delivering quality customer service to US and Canadian clients.

Candidates with excellent English, 40 WPM typing, and strong multitasking skills are preferred. Fresh graduates are welcome; shift is graveyard, Monday to Friday with occasional Saturday.

Qualifications

• Excellent English communication skills with clarity and professionalism.
• Typing speed of at least 40 words per minute.
• Ability to multitask and manage time efficiently.
• Customer-oriented with the ability to respond to different personalities.
• Willing to work on-site in Batangas City; no BPO experience required.

Responsibilities

• Perform outbound calls for surveys, lead generation, and sales.
• Handle inbound calls to resolve queries or close leads/sales.
• Enter data into CRM and update records.
• Respond to emails and create reports using Microsoft Office and Google Drive.
• Meet service level agreements and perform other duties as assigned.

Skills

English communication

Typing 40 WPM

Customer orientation

Multitasking

Work under pressure

Time management

Adaptability

CRM usage

Tools

CRM

Job description

Be part of a passionate team and create opportunities!

CALL CENTER AGENT (ON-SITE or HYBRID)

Job Description:

• Outbound calls for surveys, lead generation, event invitation and/or sales.
• Inbound calls to resolve customer queries or close lead/sales.
• Data entry to update customer relationship management (CRM) software.
• Respond to emails.
• Create reports using Microsoft Office and Google Drive.
• Meet service level agreements set forth.
• Perform other duties as assigned.

Qualifications:

• Must be willing to work on-site: Batangas City.
• Excellent English communication skills.
• Typing Speed: at least 40WPM.
• Ability to work under pressure.
• Ability to multitask, prioritize and manage time efficiently.
• Customer orientation and ability to adapt and respond to different types of personalities.
• Intelligent.
• No BPO experience required; fresh graduates are welcome to apply.

So, why join us?

• Full Time and Long Term Employment.
• Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives.
• Salary will be based on: Skills, Attitude, Performance, Attendance.
• Opportunity for regularization and promotion.
• US and Canadian clients.
• Shift: Graveyard Monday to Friday, and Saturday as needed.
• Scholarship program duration: 8 to 10 days.

Salary package structure:

Guaranteed monthly base pay: ₱15,000–₱17,000

Performance-based incentives: up to ₱7,000/month

WE LOOK FORWARD TO MEETING YOU!