Call Center Agent (Full-Time)

Adaptive Teams; Philippines; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Working completely remote

Location independence

Weekend bonus

Training and ongoing support to set up

Collaborative, supportive team

Builds real-world communication and 2:

Job summary

Adaptive Teams in the Philippines seeks a Call Center Agent for a full-time, remote role. You will handle high-volume auction-related calls, clearly explain details, and document outcomes in the system while maintaining compliance and professionalism.

The role offers a completely remote setup, ongoing training, and a supportive team environment to help you build real-world communication and compliance skills.

Qualifications

• Previous call center, customer service or outbound calling experience is preferred.
• Strong verbal communication and active listening.
• Remain calm in high-stress or sensitive conversations.
• Must manage time effectively and work independently.
• Good documentation and CRM use accuracy.

Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts.
• Explain auction details, deadlines, and next steps clearly.
• Document call outcomes and tenant responses accurately in the system.
• Complete multiple call attempts and follow required follow-ups.
• Handle sensitive or escalated conversations with empathy and professionalism.
• Stay compliant with timelines, legal requirements, and internal policies.
• Flag trends, issues, or concerns to team leads.
• Jump in on additional outbound call projects as business needs shift.

Skills

Call center experience

Verbal communication

Calm under pressure

Time management

CRM experience

Attention to detail

Tools

CRM software

Job description

Call Center Agent (Full-Time)

Company: Adaptive Teams
Job Type: Full Time
Quezon City, Philippines

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.

About the Company:

This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location:

Phillippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

Your Toolbox: Skills to be Successful

• Previous call center, customer service or outbound calling experience (preferred)
• Strong verbal communication and active listening skills
• Ability to stay calm in high-stress or sensitive conversations
• Comfortable working independently and managing your time
• Basic computer skills and experience with CRM or call systems
• Sharp attention to detail—especially with documentation

Your Perks: What's in it for you

• Working completely remote
• Location independence
• Weekend bonus
• Training and ongoing support to set you up for success
• Collaborative, supportive team environment
• A role that builds real-world communication and compliance skills

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.