Customer Service Representative (Full-Time)

Adaptive Teams; Philippines; Remote; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Working completely remote

Location independence

Weekend bonus

Training and ongoing support to set你s‑

Collaborative, supportive team

Job summary

Adaptive Teams is seeking a Customer Service Representative for a fully remote role in the Philippines. You will handle high-volume inbound and outbound calls related to auction activity, explain details clearly, and document outcomes in our system.

Prior call center or customer service experience is preferred. The position emphasizes calm, professional communication, adherence to timelines, and independent work with strong organizational skills.

Qualifications

• Previous call center, customer service or outbound calling experience (preferred).
• Strong verbal communication and active listening skills.
• Ability to stay calm in high-stress or sensitive conversations.
• Comfortable working independently and managing your time.
• Basic computer skills and experience with CRM or call systems.
• Sharp attention to detail—especially with documentation.

Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts.
• Clearly explain auction details, deadlines, and next steps.
• Document call outcomes and tenant responses accurately in the system.
• Complete multiple call attempts and follow required follow-ups.
• Handle sensitive or escalated conversations with empathy and professionalism.
• Stay compliant with timelines, legal requirements, and internal policies.
• Flag trends, issues, or concerns to team leads.
• Jump in on additional outbound call projects as business needs shift.

Skills

Inbound calls

Outbound calls

Active listening

CRM usage

Documentation

Time management

Emotional control

Tools

CRM system

Job description

Customer Service Representative (Full-Time)

Job Description - Customer Service Representative (Full-Time)

Company : Adaptive Teams Job Type : Full Time Remote / Work from Home

Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.

About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Location: Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts

• Clearly explain auction details, deadlines, and next steps

• Document call outcomes and tenant responses accurately in the system

• Complete multiple call attempts and follow required follow-ups

• Handle sensitive or escalated conversations with empathy and professionalism

• Stay compliant with timelines, legal requirements, and internal policies

• Flag trends, issues, or concerns to team leads

• Jump in on additional outbound call projects as business needs shift

Your Toolbox: Skills to be Successful

• Previous call center, customer service or outbound calling experience (preferred)

• Strong verbal communication and active listening skills

• Ability to stay calm in high-stress or sensitive conversations

• Comfortable working independently and managing your time

• Basic computer skills and experience with CRM or call systems

• Sharp attention to detail—especially with documentation

Your Perks: What's in it for you

• Working completely remote

• Location independence

• Weekend bonus

• Training and ongoing support to set you up for success

• Collaborative, supportive team environment

• A role that builds real-world communication and compliance skills
  

Important:

Please ensure that both your CV/resume and your video introduction are submitted in English. Applications with materials provided in any other language will not be reviewed or considered for the next stages of the process.

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?

Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.
We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.
Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.