Remote Auction Call Specialist - Full-Time

Adaptive Teams; Philippines; Remote; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Working completely remote

Location independence

Weekend bonus

Training and ongoing support to set你s‑

Collaborative, supportive team

Job summary

Adaptive Teams is seeking a Customer Service Representative for a fully remote role in the Philippines. You will handle high-volume inbound and outbound calls related to auction activity, explain details clearly, and document outcomes in our system.

Prior call center or customer service experience is preferred. The position emphasizes calm, professional communication, adherence to timelines, and independent work with strong organizational skills.

Qualifications

• Previous call center, customer service or outbound calling experience (preferred).
• Strong verbal communication and active listening skills.
• Ability to stay calm in high-stress or sensitive conversations.
• Comfortable working independently and managing your time.
• Basic computer skills and experience with CRM or call systems.
• Sharp attention to detail—especially with documentation.

Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts.
• Clearly explain auction details, deadlines, and next steps.
• Document call outcomes and tenant responses accurately in the system.
• Complete multiple call attempts and follow required follow-ups.
• Handle sensitive or escalated conversations with empathy and professionalism.
• Stay compliant with timelines, legal requirements, and internal policies.
• Flag trends, issues, or concerns to team leads.
• Jump in on additional outbound call projects as business needs shift.

Skills

Inbound calls

Outbound calls

Active listening

CRM usage

Documentation

Time management

Emotional control

Tools

CRM system

Job description

Adaptive Teams is seeking a Customer Service Representative for a fully remote role in the Philippines. You will handle high-volume inbound and outbound calls related to auction activity, explain details clearly, and document outcomes in our system.

Prior call center or customer service experience is preferred. The position emphasizes calm, professional communication, adherence to timelines, and independent work with strong organizational skills.